Does anyone know where you can find best practices for remote connections?
The reason I ask is I have over 20 users that work remotely. They use a RDP
session to connect to our server through a VPN. The problem is I have
several differnet types of connections. I have some that use wireless to
their ISP, DSL, Cable, and satelite. The wireless and satelite sem to have
a lot issues staying connected.

Thanks,
Mark

Cooper, Mark wrote:
> Does anyone know where you can find best practices for remote
> connections? The reason I ask is I have over 20 users that work
> remotely. They use a RDP session to connect to our server through
> a VPN. The problem is I have several differnet types of
> connections. I have some that use wireless to their ISP, DSL,
> Cable, and satelite. The wireless and satelite sem to have a lot
> issues staying connected.

Depending on what you mean by 'wireless' - that makes sense to me.

VPN depends somewhat on timestamps - the lag/delay such connections will
experience will cause drops in the connectivity more frequently than other
types of connections.

If you mean wireless to their home router which is connected to some sort of
wired DSL/Cable Modem/etc... The wireless makes less sense - but I got a
feeling you mean strictly wireless all the way to the home? (And Satellite
even warns you that it is unlikely to work with VPN connections.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thank you for your replies.
You are correct in your assesment. It is wireless from the ISP to the home,
which is connected to a router in the house. I am trying to put some
requirements toghether for allowing just any person asking to work from
home. Just not sure if I should do all of my work around just DSL and
cable modem service. The term broadband is used so much now by ISP's and
what they offer it kind of ties our hands from just saying you need a
broadband connection to work from home.

Do you know of anyplace that would have some templates or guidelines oon
this?

Thanks,
Mark


"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:uI5ijsdwIHA.5620@TK2MSFTNGP04.phx.gbl...
> Cooper, Mark wrote:
>> Does anyone know where you can find best practices for remote
>> connections? The reason I ask is I have over 20 users that work
>> remotely. They use a RDP session to connect to our server through
>> a VPN. The problem is I have several differnet types of
>> connections. I have some that use wireless to their ISP, DSL,
>> Cable, and satelite. The wireless and satelite sem to have a lot
>> issues staying connected.
>
> Depending on what you mean by 'wireless' - that makes sense to me.
>
> VPN depends somewhat on timestamps - the lag/delay such connections will
> experience will cause drops in the connectivity more frequently than other
> types of connections.
>
> If you mean wireless to their home router which is connected to some sort
> of wired DSL/Cable Modem/etc... The wireless makes less sense - but I got
> a feeling you mean strictly wireless all the way to the home? (And
> Satellite even warns you that it is unlikely to work with VPN
> connections.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

Cooper, Mark wrote:
> Does anyone know where you can find best practices for remote
> connections? The reason I ask is I have over 20 users that work
> remotely. They use a RDP session to connect to our server through
> a VPN. The problem is I have several differnet types of
> connections. I have some that use wireless to their ISP, DSL,
> Cable, and satelite. The wireless and satelite sem to have a lot
> issues staying connected.

Shenan Stanley wrote:
> Depending on what you mean by 'wireless' - that makes sense to me.
>
> VPN depends somewhat on timestamps - the lag/delay such connections
> will experience will cause drops in the connectivity more
> frequently than other types of connections.
>
> If you mean wireless to their home router which is connected to
> some sort of wired DSL/Cable Modem/etc... The wireless makes less
> sense - but I got a feeling you mean strictly wireless all the way
> to the home? (And Satellite even warns you that it is unlikely to
> work with VPN connections.)

Cooper, Mark wrote:
> Thank you for your replies.
>
> You are correct in your assesment. It is wireless from the ISP to
> the home, which is connected to a router in the house. I am trying
> to put some requirements toghether for allowing just any person
> asking to work from home. Just not sure if I should do all of my
> work around just DSL and cable modem service. The term broadband
> is used so much now by ISP's and what they offer it kind of ties
> our hands from just saying you need a broadband connection to work
> from home.
> Do you know of anyplace that would have some templates or
> guidelines oon this?

I do not know of any such guidelines.

Essentially - you cannot lump all 'Broadband Internet Connections' into one
category... Just because the connection is designated as broadband does not
mean anything more than its upload/download speeds are "faster than dialup".

Satellite - there is a definite delay (gamers refer to it as lag) between
sending the signal, it hitting the satellite and bouncing back to the ground
station and it finally reaching its actual destination. That lag can cause
time-sensitive (timestamp in particular) connections to time out. This
makes it difficult for those with a satellite connection to utilize things
like VPN connectivity.

Wireless/Cellular - similar issue - however the "lag" is usually not as
pronounced - but varies depending on the consumers distance from the
receiving/sending towers. (Which - in all cases will be a shorter distance
than to a orbiting satellite. ;-) )

Only the wired connections (DSL/Cable/ISDN/Dial-Up) can give consistent
results at this time - consistent enough that signal loss/lag is usually not
a factor. There are situations that can arise with even those that can
cause problems - but at that point - it is usually the carriers issue and
they can/will resolve the issue.

Usually - I know the satellite ISPs I have dealt with - wireless/satellite
ISPs have FAQs and such describing the issues you *will* have with
connections like VPN. You may want to check into the carriers you know some
of your customers have for the wireless/satellite connectivity to see what
their policy/FAQs say on such things.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Yeah I was kind of hoping that some other businesses might have issued a
best practice for themselves for support.


"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:eArNABlwIHA.2360@TK2MSFTNGP05.phx.gbl...
> Cooper, Mark wrote:
>> Does anyone know where you can find best practices for remote
>> connections? The reason I ask is I have over 20 users that work
>> remotely. They use a RDP session to connect to our server through
>> a VPN. The problem is I have several differnet types of
>> connections. I have some that use wireless to their ISP, DSL,
>> Cable, and satelite. The wireless and satelite sem to have a lot
>> issues staying connected.
>
> Shenan Stanley wrote:
>> Depending on what you mean by 'wireless' - that makes sense to me.
>>
>> VPN depends somewhat on timestamps - the lag/delay such connections
>> will experience will cause drops in the connectivity more
>> frequently than other types of connections.
>>
>> If you mean wireless to their home router which is connected to
>> some sort of wired DSL/Cable Modem/etc... The wireless makes less
>> sense - but I got a feeling you mean strictly wireless all the way
>> to the home? (And Satellite even warns you that it is unlikely to
>> work with VPN connections.)
>
> Cooper, Mark wrote:
>> Thank you for your replies.
>>
>> You are correct in your assesment. It is wireless from the ISP to
>> the home, which is connected to a router in the house. I am trying
>> to put some requirements toghether for allowing just any person
>> asking to work from home. Just not sure if I should do all of my
>> work around just DSL and cable modem service. The term broadband
>> is used so much now by ISP's and what they offer it kind of ties
>> our hands from just saying you need a broadband connection to work
>> from home.
>> Do you know of anyplace that would have some templates or
>> guidelines oon this?
>
> I do not know of any such guidelines.
>
> Essentially - you cannot lump all 'Broadband Internet Connections' into
> one category... Just because the connection is designated as broadband
> does not mean anything more than its upload/download speeds are "faster
> than dialup".
>
> Satellite - there is a definite delay (gamers refer to it as lag) between
> sending the signal, it hitting the satellite and bouncing back to the
> ground station and it finally reaching its actual destination. That lag
> can cause time-sensitive (timestamp in particular) connections to time
> out. This makes it difficult for those with a satellite connection to
> utilize things like VPN connectivity.
>
> Wireless/Cellular - similar issue - however the "lag" is usually not as
> pronounced - but varies depending on the consumers distance from the
> receiving/sending towers. (Which - in all cases will be a shorter
> distance than to a orbiting satellite. ;-) )
>
> Only the wired connections (DSL/Cable/ISDN/Dial-Up) can give consistent
> results at this time - consistent enough that signal loss/lag is usually
> not a factor. There are situations that can arise with even those that
> can cause problems - but at that point - it is usually the carriers issue
> and they can/will resolve the issue.
>
> Usually - I know the satellite ISPs I have dealt with - wireless/satellite
> ISPs have FAQs and such describing the issues you *will* have with
> connections like VPN. You may want to check into the carriers you know
> some of your customers have for the wireless/satellite connectivity to see
> what their policy/FAQs say on such things.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>