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I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the
installation process locks up every time. The lockup happens about 1/3 of the way through the upgrade process .... right after the second restart (after "Preparing Installation" completes). The system restarts to a black screen with the Microsoft logo and flag on it.... with 5 small squares blinking in a row to indicate activity.... but nothing else happens. After maybe 4 seconds, disk activity stops, forever....the systems will sit for days without any further progress. No error messages are displayed.... I have just the black screen with the Windows logo on it, with the little squares at the bottom blinking to indicate progress, but there is no progress. All of the systems have Asus P4S533 motherboards, with NVIDIA video cards, but I don't think this is hardware related; I can use the same CD-ROM to do a "dual-boot" installation on the same PC systems, but that isn't what we want. We need to have all of the software that is installed under Win2K run under XP, so "upgrade" is what we absolutely must do. (It would take WEEKS to reload all of those applications on all of those systems.) I don't think this is application software related either. I have tried unloading ALL device drivers and killing all startup programs.... even booting in "Safe Mode" before attempting the WinXP upgrade. Power management in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare minimum, but nothing works.... the upgrade process freezes in the same spot every time. But, the same system and install CD WILL load XP "dual-boot" into a separate disk partition on the same PCs. It's just "upgrading" Win2K that doesn't work. Ever. What's going on here? Is there any "diagnostic mode" for the XP Upgrade that will give me some clue as to why the system is freezing during the upgrade process? |
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First,with any software upgrade or installation,if the pc gets into a "idle"
or "open loop" & nothing is installing within 5-10 minutes,end the task at hand. "Running for days" w/o success in the same place will damage both hardware & software...As for the problem(s),with the upgrade,its critical that youre cdrom with xp cd installed,be set as 1st boot priority in the BIOS,set the hd as second. Also,other option,boot to xp cd,upgrade at xp cd boot menu.I believe it's possible however havent "upgraded" to xp in long time.... "wmohat" wrote: > I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the > installation process locks up every time. The lockup happens about 1/3 of > the way through the upgrade process .... right after the second restart > (after "Preparing Installation" completes). The system restarts to a black > screen with the Microsoft logo and flag on it.... with 5 small squares > blinking in a row to indicate activity.... but nothing else happens. After > maybe 4 seconds, disk activity stops, forever....the systems will sit for > days without any further progress. No error messages are displayed.... I > have just the black screen with the Windows logo on it, with the little > squares at the bottom blinking to indicate progress, but there is no progress. > > All of the systems have Asus P4S533 motherboards, with NVIDIA video > cards, but I don't think this is hardware related; I can use the same CD-ROM > to do a "dual-boot" installation on the same PC systems, but that isn't what > we want. We need to have all of the software that is installed under Win2K > run under XP, so "upgrade" is what we absolutely must do. (It would take > WEEKS to reload all of those applications on all of those systems.) > > I don't think this is application software related either. I have > tried unloading ALL device drivers and killing all startup programs.... even > booting in "Safe Mode" before attempting the WinXP upgrade. Power management > in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare > minimum, but nothing works.... the upgrade process freezes in the same spot > every time. But, the same system and install CD WILL load XP "dual-boot" > into a separate disk partition on the same PCs. It's just "upgrading" Win2K > that doesn't work. Ever. > > What's going on here? Is there any "diagnostic mode" for the XP > Upgrade that will give me some clue as to why the system is freezing during > the upgrade process? |
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Are you starting the upgrade process from the up and running Windows
2000 installation? Boot the computer with the Windows XP cd and try the upgrade there. John wmohat wrote: > I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the > installation process locks up every time. The lockup happens about 1/3 of > the way through the upgrade process .... right after the second restart > (after "Preparing Installation" completes). The system restarts to a black > screen with the Microsoft logo and flag on it.... with 5 small squares > blinking in a row to indicate activity.... but nothing else happens. After > maybe 4 seconds, disk activity stops, forever....the systems will sit for > days without any further progress. No error messages are displayed.... I > have just the black screen with the Windows logo on it, with the little > squares at the bottom blinking to indicate progress, but there is no progress. > > All of the systems have Asus P4S533 motherboards, with NVIDIA video > cards, but I don't think this is hardware related; I can use the same CD-ROM > to do a "dual-boot" installation on the same PC systems, but that isn't what > we want. We need to have all of the software that is installed under Win2K > run under XP, so "upgrade" is what we absolutely must do. (It would take > WEEKS to reload all of those applications on all of those systems.) > > I don't think this is application software related either. I have > tried unloading ALL device drivers and killing all startup programs.... even > booting in "Safe Mode" before attempting the WinXP upgrade. Power management > in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare > minimum, but nothing works.... the upgrade process freezes in the same spot > every time. But, the same system and install CD WILL load XP "dual-boot" > into a separate disk partition on the same PCs. It's just "upgrading" Win2K > that doesn't work. Ever. > > What's going on here? Is there any "diagnostic mode" for the XP > Upgrade that will give me some clue as to why the system is freezing during > the upgrade process? |
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John:
I have tried both ways; both booting from the CD, and also starting the CD from Windows 2K. Neither works; both lock up forever after the second restart of the Setup process. As I said, I can use the same CD and install WinXP as a second O/S (dual-boot) on a separate partition of the same hard disk on the same system. So, I don't have a defective CD-ROM, and there obviously isn't a hardware problem here. But, I cannot "upgrade" the Windows 2K installation to WinXP. It just won't work. I have tried unloading every device driver in the system, and stopping all "startup tasks", turning off power management, (etc, etc, etc).... even booting the CD-ROM from Safe Mode (or booting the CD-ROM directly.... so there isn't any portion of Win2K runinng while the "upgrade" attempt is being made). Nothing makes any difference; the setup process cannot upgrade my Win2K install to WinXP. (I have the main disk "imaged" to a backup drive, so I can always restore the system to it's original state after an install failure.) Is there any kind of "diagnostic mode" that setup can run in, to give me a better idea what's going on here? What things can cause an "XP upgrade" process to lock up? --Bill "John John (MVP)" wrote: > Are you starting the upgrade process from the up and running Windows > 2000 installation? Boot the computer with the Windows XP cd and try the > upgrade there. > > John > > wmohat wrote: > > > I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the > > installation process locks up every time. The lockup happens about 1/3 of > > the way through the upgrade process .... right after the second restart > > (after "Preparing Installation" completes). The system restarts to a black > > screen with the Microsoft logo and flag on it.... with 5 small squares > > blinking in a row to indicate activity.... but nothing else happens. After > > maybe 4 seconds, disk activity stops, forever....the systems will sit for > > days without any further progress. No error messages are displayed.... I > > have just the black screen with the Windows logo on it, with the little > > squares at the bottom blinking to indicate progress, but there is no progress. > > > > All of the systems have Asus P4S533 motherboards, with NVIDIA video > > cards, but I don't think this is hardware related; I can use the same CD-ROM > > to do a "dual-boot" installation on the same PC systems, but that isn't what > > we want. We need to have all of the software that is installed under Win2K > > run under XP, so "upgrade" is what we absolutely must do. (It would take > > WEEKS to reload all of those applications on all of those systems.) > > > > I don't think this is application software related either. I have > > tried unloading ALL device drivers and killing all startup programs.... even > > booting in "Safe Mode" before attempting the WinXP upgrade. Power management > > in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare > > minimum, but nothing works.... the upgrade process freezes in the same spot > > every time. But, the same system and install CD WILL load XP "dual-boot" > > into a separate disk partition on the same PCs. It's just "upgrading" Win2K > > that doesn't work. Ever. > > > > What's going on here? Is there any "diagnostic mode" for the XP > > Upgrade that will give me some clue as to why the system is freezing during > > the upgrade process? > |
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From the freshly booted Windows 2000 installation run the following:
net start >c:\startlist.txt and post the contents of the startlist.txt file here. Log files are created during the setup, you may find useful information in the logs http://www.mcmcse.com/microsoft/guid...ng_setup.shtml John wmohat wrote: > John: > > I have tried both ways; both booting from the CD, and also starting the > CD from Windows 2K. Neither works; both lock up forever after the second > restart of the Setup process. > > As I said, I can use the same CD and install WinXP as a second O/S > (dual-boot) on a separate partition of the same hard disk on the same system. > So, I don't have a defective CD-ROM, and there obviously isn't a hardware > problem here. But, I cannot "upgrade" the Windows 2K installation to WinXP. > It just won't work. > > I have tried unloading every device driver in the system, and stopping > all "startup tasks", turning off power management, (etc, etc, etc).... even > booting the CD-ROM from Safe Mode (or booting the CD-ROM directly.... so > there isn't any portion of Win2K runinng while the "upgrade" attempt is being > made). Nothing makes any difference; the setup process cannot upgrade my > Win2K install to WinXP. (I have the main disk "imaged" to a backup drive, > so I can always restore the system to it's original state after an install > failure.) > > Is there any kind of "diagnostic mode" that setup can run in, to give > me a better idea what's going on here? What things can cause an "XP > upgrade" process to lock up? > > --Bill > > > "John John (MVP)" wrote: > > >>Are you starting the upgrade process from the up and running Windows >>2000 installation? Boot the computer with the Windows XP cd and try the >>upgrade there. >> >>John >> >>wmohat wrote: >> >> >>>I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the >>>installation process locks up every time. The lockup happens about 1/3 of >>>the way through the upgrade process .... right after the second restart >>>(after "Preparing Installation" completes). The system restarts to a black >>>screen with the Microsoft logo and flag on it.... with 5 small squares >>>blinking in a row to indicate activity.... but nothing else happens. After >>>maybe 4 seconds, disk activity stops, forever....the systems will sit for >>>days without any further progress. No error messages are displayed.... I >>>have just the black screen with the Windows logo on it, with the little >>>squares at the bottom blinking to indicate progress, but there is no progress. >>> >>> All of the systems have Asus P4S533 motherboards, with NVIDIA video >>>cards, but I don't think this is hardware related; I can use the same CD-ROM >>>to do a "dual-boot" installation on the same PC systems, but that isn't what >>>we want. We need to have all of the software that is installed under Win2K >>>run under XP, so "upgrade" is what we absolutely must do. (It would take >>>WEEKS to reload all of those applications on all of those systems.) >>> >>> I don't think this is application software related either. I have >>>tried unloading ALL device drivers and killing all startup programs.... even >>>booting in "Safe Mode" before attempting the WinXP upgrade. Power management >>>in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare >>>minimum, but nothing works.... the upgrade process freezes in the same spot >>>every time. But, the same system and install CD WILL load XP "dual-boot" >>>into a separate disk partition on the same PCs. It's just "upgrading" Win2K >>>that doesn't work. Ever. >>> >>> What's going on here? Is there any "diagnostic mode" for the XP >>>Upgrade that will give me some clue as to why the system is freezing during >>>the upgrade process? >> |
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John:
OK ... I ran the "net start" command as you requested. Here are the results: These Windows 2000 services are started: Acronis Scheduler2 Service Automatic Updates Cadence License Manager COM+ Event System Computer Browser Distributed Link Tracking Client DNS Client Event Log ewido security suite control InCD Helper iPod Service IPSEC Policy Agent LightScribeService Direct Disc Labeling Service Logical Disk Manager Nero BackItUp Scheduler 3 Nero Registry InCD Service Net Logon Network Connections PLFlash DeviceIoControl Service Plug and Play Print Spooler Protected Storage Remote Procedure Call (RPC) Removable Storage SavRoam Security Accounts Manager Server SQL Server (SQLEXPRESS) SQL Server Browser Still Image Service Symantec AntiVirus Symantec AntiVirus Definition Watcher Symantec Event Manager Symantec Settings Manager Symantec SPBBCSvc System Event Notification Task Scheduler TCP/IP NetBIOS Helper Service TrueGrid NFS Server TrueGrid Portmapper Windows Management Instrumentation Windows Management Instrumentation Driver Extensions Windows Time Workstation The command completed successfully. Now note: most of these services start if I do a full boot of Win2K. However, I also tried doing the XP upgrade, when running from Win2K "Safe Mode", where almost none of these services are running. That upgrade attempt also failed. I also attempted an upgrade after uninstalling SQL server (which I know isn't compatible with XP), and almost all hardware device drivers. That that upgrade attempt didn't work either. *** I'm going to re-run the XP upgrade attempt, but this time (now knowing where the setup logfiles and error files are located), I'll be able to get some better information about where in the SETUP process the system crashes. --Bill "John John (MVP)" wrote: > From the freshly booted Windows 2000 installation run the following: > > net start >c:\startlist.txt > > and post the contents of the startlist.txt file here. > > Log files are created during the setup, you may find useful information > in the logs > http://www.mcmcse.com/microsoft/guid...ng_setup.shtml > > John > > wmohat wrote: > > > John: > > > > I have tried both ways; both booting from the CD, and also starting the > > CD from Windows 2K. Neither works; both lock up forever after the second > > restart of the Setup process. > > > > As I said, I can use the same CD and install WinXP as a second O/S > > (dual-boot) on a separate partition of the same hard disk on the same system. > > So, I don't have a defective CD-ROM, and there obviously isn't a hardware > > problem here. But, I cannot "upgrade" the Windows 2K installation to WinXP. > > It just won't work. > > > > I have tried unloading every device driver in the system, and stopping > > all "startup tasks", turning off power management, (etc, etc, etc).... even > > booting the CD-ROM from Safe Mode (or booting the CD-ROM directly.... so > > there isn't any portion of Win2K runinng while the "upgrade" attempt is being > > made). Nothing makes any difference; the setup process cannot upgrade my > > Win2K install to WinXP. (I have the main disk "imaged" to a backup drive, > > so I can always restore the system to it's original state after an install > > failure.) > > > > Is there any kind of "diagnostic mode" that setup can run in, to give > > me a better idea what's going on here? What things can cause an "XP > > upgrade" process to lock up? > > > > --Bill > > > > > > "John John (MVP)" wrote: > > > > > >>Are you starting the upgrade process from the up and running Windows > >>2000 installation? Boot the computer with the Windows XP cd and try the > >>upgrade there. > >> > >>John > >> > >>wmohat wrote: > >> > >> > >>>I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the > >>>installation process locks up every time. The lockup happens about 1/3 of > >>>the way through the upgrade process .... right after the second restart > >>>(after "Preparing Installation" completes). The system restarts to a black > >>>screen with the Microsoft logo and flag on it.... with 5 small squares > >>>blinking in a row to indicate activity.... but nothing else happens. After > >>>maybe 4 seconds, disk activity stops, forever....the systems will sit for > >>>days without any further progress. No error messages are displayed.... I > >>>have just the black screen with the Windows logo on it, with the little > >>>squares at the bottom blinking to indicate progress, but there is no progress. > >>> > >>> All of the systems have Asus P4S533 motherboards, with NVIDIA video > >>>cards, but I don't think this is hardware related; I can use the same CD-ROM > >>>to do a "dual-boot" installation on the same PC systems, but that isn't what > >>>we want. We need to have all of the software that is installed under Win2K > >>>run under XP, so "upgrade" is what we absolutely must do. (It would take > >>>WEEKS to reload all of those applications on all of those systems.) > >>> > >>> I don't think this is application software related either. I have > >>>tried unloading ALL device drivers and killing all startup programs.... even > >>>booting in "Safe Mode" before attempting the WinXP upgrade. Power management > >>>in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare > >>>minimum, but nothing works.... the upgrade process freezes in the same spot > >>>every time. But, the same system and install CD WILL load XP "dual-boot" > >>>into a separate disk partition on the same PCs. It's just "upgrading" Win2K > >>>that doesn't work. Ever. > >>> > >>> What's going on here? Is there any "diagnostic mode" for the XP > >>>Upgrade that will give me some clue as to why the system is freezing during > >>>the upgrade process? > >> > |
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Andrew
Another bright post from you. Go away -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Andrew E." <eckrichco@msn.com> wrote in message news:B9AA9C3D-5D6B-431C-A23F-A6467FD7741E@microsoft.com... > First,with any software upgrade or installation,if the pc gets into a "idle" > or "open loop" & nothing is installing within 5-10 minutes,end the task at > hand. > "Running for days" w/o success in the same place will damage both hardware & > software...As for the problem(s),with the upgrade,its critical that youre > cdrom > with xp cd installed,be set as 1st boot priority in the BIOS,set the hd as > second. > Also,other option,boot to xp cd,upgrade at xp cd boot menu.I believe it's > possible > however havent "upgraded" to xp in long time.... > > "wmohat" wrote: > >> I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the >> installation process locks up every time. The lockup happens about 1/3 of >> the way through the upgrade process .... right after the second restart >> (after "Preparing Installation" completes). The system restarts to a black >> screen with the Microsoft logo and flag on it.... with 5 small squares >> blinking in a row to indicate activity.... but nothing else happens. After >> maybe 4 seconds, disk activity stops, forever....the systems will sit for >> days without any further progress. No error messages are displayed.... I >> have just the black screen with the Windows logo on it, with the little >> squares at the bottom blinking to indicate progress, but there is no progress. >> >> All of the systems have Asus P4S533 motherboards, with NVIDIA video >> cards, but I don't think this is hardware related; I can use the same CD-ROM >> to do a "dual-boot" installation on the same PC systems, but that isn't what >> we want. We need to have all of the software that is installed under Win2K >> run under XP, so "upgrade" is what we absolutely must do. (It would take >> WEEKS to reload all of those applications on all of those systems.) >> >> I don't think this is application software related either. I have >> tried unloading ALL device drivers and killing all startup programs.... even >> booting in "Safe Mode" before attempting the WinXP upgrade. Power management >> in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare >> minimum, but nothing works.... the upgrade process freezes in the same spot >> every time. But, the same system and install CD WILL load XP "dual-boot" >> into a separate disk partition on the same PCs. It's just "upgrading" Win2K >> that doesn't work. Ever. >> >> What's going on here? Is there any "diagnostic mode" for the XP >> Upgrade that will give me some clue as to why the system is freezing during >> the upgrade process? |
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The biggest problem is probably Symantec software left in autostart mode
while you do the upgrade, running antivirus software is never a good idea when you do an upgrade. Disable all unnecessary services and software while you do the upgrade, at the very least put all unneeded services to manual start or if need be disable them. That you try the upgrade in safe mode doesn't matter, when you reboot the computer Windows attempts to start all these unnecessary services while it is still trying to perform an upgrade. Disable all non Microsoft services and of the Microsoft services you should have no more than a handful of them running. John wmohat wrote: > John: > > OK ... I ran the "net start" command as you requested. Here are the > results: > > These Windows 2000 services are started: > > > Acronis Scheduler2 Service > Automatic Updates > Cadence License Manager > COM+ Event System > Computer Browser > Distributed Link Tracking Client > DNS Client > Event Log > ewido security suite control > InCD Helper > iPod Service > IPSEC Policy Agent > LightScribeService Direct Disc Labeling Service > Logical Disk Manager > Nero BackItUp Scheduler 3 > Nero Registry InCD Service > Net Logon > Network Connections > PLFlash DeviceIoControl Service > Plug and Play > Print Spooler > Protected Storage > Remote Procedure Call (RPC) > Removable Storage > SavRoam > Security Accounts Manager > Server > SQL Server (SQLEXPRESS) > SQL Server Browser > Still Image Service > Symantec AntiVirus > Symantec AntiVirus Definition Watcher > Symantec Event Manager > Symantec Settings Manager > Symantec SPBBCSvc > System Event Notification > Task Scheduler > TCP/IP NetBIOS Helper Service > TrueGrid NFS Server > TrueGrid Portmapper > Windows Management Instrumentation > Windows Management Instrumentation Driver Extensions > Windows Time > Workstation > > The command completed successfully. > > > Now note: most of these services start if I do a full boot of Win2K. > However, > I also tried doing the XP upgrade, when running from Win2K "Safe Mode", > where almost none of these services are running. That upgrade attempt also > failed. > I also attempted an upgrade after uninstalling SQL server (which I know > isn't compatible with XP), and almost all hardware device drivers. That that > upgrade attempt didn't work either. > > *** I'm going to re-run the XP upgrade attempt, but this time (now > knowing where the setup logfiles and error files are located), I'll be able > to get some better information about where in the SETUP process the system > crashes. > > --Bill > > > > > > > "John John (MVP)" wrote: > > >> From the freshly booted Windows 2000 installation run the following: >> >>net start >c:\startlist.txt >> >>and post the contents of the startlist.txt file here. >> >>Log files are created during the setup, you may find useful information >>in the logs >>http://www.mcmcse.com/microsoft/guid...ng_setup.shtml >> >>John >> >>wmohat wrote: >> >> >>>John: >>> >>> I have tried both ways; both booting from the CD, and also starting the >>>CD from Windows 2K. Neither works; both lock up forever after the second >>>restart of the Setup process. >>> >>> As I said, I can use the same CD and install WinXP as a second O/S >>>(dual-boot) on a separate partition of the same hard disk on the same system. >>> So, I don't have a defective CD-ROM, and there obviously isn't a hardware >>>problem here. But, I cannot "upgrade" the Windows 2K installation to WinXP. >>> It just won't work. >>> >>> I have tried unloading every device driver in the system, and stopping >>>all "startup tasks", turning off power management, (etc, etc, etc).... even >>>booting the CD-ROM from Safe Mode (or booting the CD-ROM directly.... so >>>there isn't any portion of Win2K runinng while the "upgrade" attempt is being >>>made). Nothing makes any difference; the setup process cannot upgrade my >>>Win2K install to WinXP. (I have the main disk "imaged" to a backup drive, >>>so I can always restore the system to it's original state after an install >>>failure.) >>> >>> Is there any kind of "diagnostic mode" that setup can run in, to give >>>me a better idea what's going on here? What things can cause an "XP >>>upgrade" process to lock up? >>> >>>--Bill >>> >>> >>>"John John (MVP)" wrote: >>> >>> >>> >>>>Are you starting the upgrade process from the up and running Windows >>>>2000 installation? Boot the computer with the Windows XP cd and try the >>>>upgrade there. >>>> >>>>John >>>> >>>>wmohat wrote: >>>> >>>> >>>> >>>>>I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the >>>>>installation process locks up every time. The lockup happens about 1/3 of >>>>>the way through the upgrade process .... right after the second restart >>>>>(after "Preparing Installation" completes). The system restarts to a black >>>>>screen with the Microsoft logo and flag on it.... with 5 small squares >>>>>blinking in a row to indicate activity.... but nothing else happens. After >>>>>maybe 4 seconds, disk activity stops, forever....the systems will sit for >>>>>days without any further progress. No error messages are displayed.... I >>>>>have just the black screen with the Windows logo on it, with the little >>>>>squares at the bottom blinking to indicate progress, but there is no progress. >>>>> >>>>> All of the systems have Asus P4S533 motherboards, with NVIDIA video >>>>>cards, but I don't think this is hardware related; I can use the same CD-ROM >>>>>to do a "dual-boot" installation on the same PC systems, but that isn't what >>>>>we want. We need to have all of the software that is installed under Win2K >>>>>run under XP, so "upgrade" is what we absolutely must do. (It would take >>>>>WEEKS to reload all of those applications on all of those systems.) >>>>> >>>>> I don't think this is application software related either. I have >>>>>tried unloading ALL device drivers and killing all startup programs.... even >>>>>booting in "Safe Mode" before attempting the WinXP upgrade. Power management >>>>>in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare >>>>>minimum, but nothing works.... the upgrade process freezes in the same spot >>>>>every time. But, the same system and install CD WILL load XP "dual-boot" >>>>>into a separate disk partition on the same PCs. It's just "upgrading" Win2K >>>>>that doesn't work. Ever. >>>>> >>>>> What's going on here? Is there any "diagnostic mode" for the XP >>>>>Upgrade that will give me some clue as to why the system is freezing during >>>>>the upgrade process? >>>> |
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