On Fri, 26 Sep 2008 09:56:28 -0400, "Ritter 197"
<Ritter197@comcast.net> wrote:

>I use Comcast, Windows XP, SP #3, and both Windows Live mail and Outlook.
>
>All works fine EXCEPT in Outlook.
>
>
>My incoming says: mail.comcast.net
>My Outgoing: smtp.comcast.net
>
>
>But I can not send things out.
>
>Can anyone help?
>
>
>BTW Comcast says it should work. But it does not.


This HAS to work. Double or even triple check all your setting from
this link;

https://www.comcast.com/customers/fa...s.ashx?Id=2364

Ritter197,
These are instructions for Outlook 2K3, but they should be similar for you.
Open Outlook> TOOLS> Email accts> Change and View Accts> Select your Comcast
acct> Change button> More Settings button:

1. Outgoing Server tab:
a. Make sure you select "My Outgoing Mail Server requires
authenitication"
I personally use the "Logon On Using" boxes, because I use a Spam filtering
Program.
b. And manually put your Comcast UserID and password there. You might
need to use your primary UserID & password that was given to you by Comcast.

2. On the Advance tab:
a. Leave Incoming Mail Server Port as 110. And leave The box for using
SSL connection unchecked.
b. For the Outgoing server, change Port: 25, to Port: 587 (You can try
using Port: 465, if you have problems with 587.) You will need to check the
box for encrypted (SSL) connection for access to the Outgoing Mail server.
You will need to do this also, if you use the alternative Port: 465, for the
Outgoing Server.

This is the way that you have it set up in OE6 or WLM in Vista.


--

Rich/rerat (RRR News) <message rule>
<<Previous Text Snipped to Save Bandwidth When Appropriate>>


"Brian Matthews" <noonecares@ddd.com> wrote in message
news:l30rd4tetqtm4skki9tl7o0omo36dc3mvs@4ax.com...
On Fri, 26 Sep 2008 09:56:28 -0400, "Ritter 197"
<Ritter197@comcast.net> wrote:

>I use Comcast, Windows XP, SP #3, and both Windows Live mail and Outlook.
>
>All works fine EXCEPT in Outlook.
>
>
>My incoming says: mail.comcast.net
>My Outgoing: smtp.comcast.net
>
>
>But I can not send things out.
>
>Can anyone help?
>
>
>BTW Comcast says it should work. But it does not.


This HAS to work. Double or even triple check all your setting from
this link;

https://www.comcast.com/customers/fa...s.ashx?Id=2364

"Ritter 197" <Ritter197@comcast.net> wrote in message
news:24KdnSOrJaeWd0HVnZ2dnUVZ_gGdnZ2d@comcast.com. ..
>I use Comcast, Windows XP, SP #3, and both Windows Live
>mail and Outlook.
>
> All works fine EXCEPT in Outlook.
>
> My incoming says: mail.comcast.net
> My Outgoing: smtp.comcast.net
> But I can not send things out.
>
> Can anyone help?
>
> BTW Comcast says it should work. But it does not.
===================

check server ports
outgoing mail smtp / 587
incoming pops / 110
also
check incoming mail server for correct account names and
passwords...

g'luck
--
'Key
=====

I have outgoing as 587 and Incoming as 110 , as suggested.
I also checked and re-checked the User name and password.

Still no go.

"'Key" <Key@Ya.Net> wrote in message
news:xu6dnTd028qxeUPVnZ2dnUVZ_uGdnZ2d@comcast.com. ..
> "Ritter 197" <Ritter197@comcast.net> wrote in message
> news:24KdnSOrJaeWd0HVnZ2dnUVZ_gGdnZ2d@comcast.com. ..
>>I use Comcast, Windows XP, SP #3, and both Windows Live mail and Outlook.
>>
>> All works fine EXCEPT in Outlook.
>>
>> My incoming says: mail.comcast.net
>> My Outgoing: smtp.comcast.net
>> But I can not send things out.
>>
>> Can anyone help?
>>
>> BTW Comcast says it should work. But it does not.
> ===================
>
> check server ports
> outgoing mail smtp / 587
> incoming pops / 110
> also
> check incoming mail server for correct account names and passwords...
>
> g'luck
> --
> 'Key
> =====
>
>

On Mon, 29 Sep 2008 22:35:32 -0400, "Ritter 197"
<Ritter197@comcast.net> wrote:

>"'Key" <Key@Ya.Net> wrote in message
>news:xu6dnTd028qxeUPVnZ2dnUVZ_uGdnZ2d@comcast.com ...
>> "Ritter 197" <Ritter197@comcast.net> wrote in message
>> news:24KdnSOrJaeWd0HVnZ2dnUVZ_gGdnZ2d@comcast.com. ..
>>>I use Comcast, Windows XP, SP #3, and both Windows Live mail and Outlook.
>>>
>>> All works fine EXCEPT in Outlook.
>>>
>>> My incoming says: mail.comcast.net
>>> My Outgoing: smtp.comcast.net
>>> But I can not send things out.
>>>
>>> Can anyone help?
>>>
>>> BTW Comcast says it should work. But it does not.
>> ===================
>>
>> check server ports
>> outgoing mail smtp / 587
>> incoming pops / 110
>> also
>> check incoming mail server for correct account names and passwords...
>>
>> g'luck
>> --
>> 'Key
>> =====
>>
>>
>I have outgoing as 587 and Incoming as 110 , as suggested.
>I also checked and re-checked the User name and password.
>
>Still no go.

[top posting corrected to maintain message flow]


You can receive email via Outlook, but you can't send?

Go to Tools - Email Accounts - View or Change Existing Accounts, press
Next, then select the account you're having trouble with and press
Change. In the dialog that opens:

- In the User Information section, make sure Email Address contains
your entire email address (name@comcast.net).

- In the Logon Information section, make sure User Name contains ONLY
the first part of your email address. If it says name@comcast.net then
remove @comcast.net.

- Make sure the option to "Log on using Secure Password
Authentication (SPA) is UNchecked.

- Make sure your outgoing server is smtp.comcast.net. I don't know
how many times I've gone to a customer's premises and found that
they've entered something like stmp.comcast.net (notice the flipped
letters).

- Press Test Account Settings. If you don't get all green checkmarks,
what do you get? Switch to the Errors tab and copy any errors that
appear there after testing your connection.

- If necessary, press More Settings, then select the Outgoing Server
tab. Enable the first option called "My outgoing server (SMTP)
requires authentication" and just below that select the option called
"Use same settings as my incoming mail server".

- Select the Advanced tab and compare to my settings:
Outgoing Server - 465
Check the box called "This server requires an encrypted connection
(SSL).

- Press OK to close the Advanced dialog, then press Test Account
Settings again. Does it work, or do you still get an error? Copy and
paste the error here.

--
Bill

I think I have done all that and to be sure I will PRINT it out and have it
in front of mee when I go to the steps.

I shall report back. Thanks in the meantime for the very detailed help.

"Bill" <none@none.invalid> wrote in message
news:9v63e4p2tmji1un30c01me9403mr3pef65@4ax.com...
> On Mon, 29 Sep 2008 22:35:32 -0400, "Ritter 197"
> <Ritter197@comcast.net> wrote:
>
>>"'Key" <Key@Ya.Net> wrote in message
>>news:xu6dnTd028qxeUPVnZ2dnUVZ_uGdnZ2d@comcast.co m...
>>> "Ritter 197" <Ritter197@comcast.net> wrote in message
>>> news:24KdnSOrJaeWd0HVnZ2dnUVZ_gGdnZ2d@comcast.com. ..
>>>>I use Comcast, Windows XP, SP #3, and both Windows Live mail and
>>>>Outlook.
>>>>
>>>> All works fine EXCEPT in Outlook.
>>>>
>>>> My incoming says: mail.comcast.net
>>>> My Outgoing: smtp.comcast.net
>>>> But I can not send things out.
>>>>
>>>> Can anyone help?
>>>>
>>>> BTW Comcast says it should work. But it does not.
>>> ===================
>>>
>>> check server ports
>>> outgoing mail smtp / 587
>>> incoming pops / 110
>>> also
>>> check incoming mail server for correct account names and passwords...
>>>
>>> g'luck
>>> --
>>> 'Key
>>> =====
>>>
>>>
>>I have outgoing as 587 and Incoming as 110 , as suggested.
>>I also checked and re-checked the User name and password.
>>
>>Still no go.
>
> [top posting corrected to maintain message flow]
>
>
> You can receive email via Outlook, but you can't send?
>
> Go to Tools - Email Accounts - View or Change Existing Accounts, press
> Next, then select the account you're having trouble with and press
> Change. In the dialog that opens:
>
> - In the User Information section, make sure Email Address contains
> your entire email address (name@comcast.net).
>
> - In the Logon Information section, make sure User Name contains ONLY
> the first part of your email address. If it says name@comcast.net then
> remove @comcast.net.
>
> - Make sure the option to "Log on using Secure Password
> Authentication (SPA) is UNchecked.
>
> - Make sure your outgoing server is smtp.comcast.net. I don't know
> how many times I've gone to a customer's premises and found that
> they've entered something like stmp.comcast.net (notice the flipped
> letters).
>
> - Press Test Account Settings. If you don't get all green checkmarks,
> what do you get? Switch to the Errors tab and copy any errors that
> appear there after testing your connection.
>
> - If necessary, press More Settings, then select the Outgoing Server
> tab. Enable the first option called "My outgoing server (SMTP)
> requires authentication" and just below that select the option called
> "Use same settings as my incoming mail server".
>
> - Select the Advanced tab and compare to my settings:
> Outgoing Server - 465
> Check the box called "This server requires an encrypted connection
> (SSL).
>
> - Press OK to close the Advanced dialog, then press Test Account
> Settings again. Does it work, or do you still get an error? Copy and
> paste the error here.
>
> --
> Bill

Bill, I have printed it out and followed each step (probably for the 20th
time). I cannot send or receive.
I tried your settings too with Outgoing 465 and SSL checked. It does not
work.

The error message cannot be copied with right mouse click but it says:
"Send test e-mail message: The server was found, but there was no response
from the server. Please verify that the port and SSL information is
correct."

"Bill" <none@none.invalid> wrote in message
news:9v63e4p2tmji1un30c01me9403mr3pef65@4ax.com...
> On Mon, 29 Sep 2008 22:35:32 -0400, "Ritter 197"
> <Ritter197@comcast.net> wrote:
>
>>"'Key" <Key@Ya.Net> wrote in message
>>news:xu6dnTd028qxeUPVnZ2dnUVZ_uGdnZ2d@comcast.co m...
>>> "Ritter 197" <Ritter197@comcast.net> wrote in message
>>> news:24KdnSOrJaeWd0HVnZ2dnUVZ_gGdnZ2d@comcast.com. ..
>>>>I use Comcast, Windows XP, SP #3, and both Windows Live mail and
>>>>Outlook.
>>>>
>>>> All works fine EXCEPT in Outlook.
>>>>
>>>> My incoming says: mail.comcast.net
>>>> My Outgoing: smtp.comcast.net
>>>> But I can not send things out.
>>>>
>>>> Can anyone help?
>>>>
>>>> BTW Comcast says it should work. But it does not.
>>> ===================
>>>
>>> check server ports
>>> outgoing mail smtp / 587
>>> incoming pops / 110
>>> also
>>> check incoming mail server for correct account names and passwords...
>>>
>>> g'luck
>>> --
>>> 'Key
>>> =====
>>>
>>>
>>I have outgoing as 587 and Incoming as 110 , as suggested.
>>I also checked and re-checked the User name and password.
>>
>>Still no go.
>
> [top posting corrected to maintain message flow]
>
>
> You can receive email via Outlook, but you can't send?
>
> Go to Tools - Email Accounts - View or Change Existing Accounts, press
> Next, then select the account you're having trouble with and press
> Change. In the dialog that opens:
>
> - In the User Information section, make sure Email Address contains
> your entire email address (name@comcast.net).
>
> - In the Logon Information section, make sure User Name contains ONLY
> the first part of your email address. If it says name@comcast.net then
> remove @comcast.net.
>
> - Make sure the option to "Log on using Secure Password
> Authentication (SPA) is UNchecked.
>
> - Make sure your outgoing server is smtp.comcast.net. I don't know
> how many times I've gone to a customer's premises and found that
> they've entered something like stmp.comcast.net (notice the flipped
> letters).
>
> - Press Test Account Settings. If you don't get all green checkmarks,
> what do you get? Switch to the Errors tab and copy any errors that
> appear there after testing your connection.
>
> - If necessary, press More Settings, then select the Outgoing Server
> tab. Enable the first option called "My outgoing server (SMTP)
> requires authentication" and just below that select the option called
> "Use same settings as my incoming mail server".
>
> - Select the Advanced tab and compare to my settings:
> Outgoing Server - 465
> Check the box called "This server requires an encrypted connection
> (SSL).
>
> - Press OK to close the Advanced dialog, then press Test Account
> Settings again. Does it work, or do you still get an error? Copy and
> paste the error here.
>
> --
> Bill

On Thu, 2 Oct 2008 17:52:26 -0400, "Ritter 197"
<Ritter197@comcast.net> wrote:

>Bill, I have printed it out and followed each step (probably for the 20th
>time). I cannot send or receive.
>I tried your settings too with Outgoing 465 and SSL checked. It does not
>work.
>
>The error message cannot be copied with right mouse click but it says:
>"Send test e-mail message: The server was found, but there was no response
>from the server. Please verify that the port and SSL information is
>correct."

I'm not sure what else to say, short of either having someone you
trust come over and setting it up or perhaps allowing someone you
trust to remotely access your system to either set it up for you or at
least to watch you do it. Two sets of eyes can be much better than
one.

Have you tried a simple Telnet connection to rule out things like
firewalls or host file entries? For that matter, have you tried
another email client, like Outlook Express? *shudder* Only for testing
purposes, of course.

One last random question, when you set up this account, did you select
the type as POP3? I assume you're doing something fundamentally wrong,
but I can't guess what it is.

--
Bill

On 10/2/08 10:28 PM, Bill wrote:
> On Thu, 2 Oct 2008 17:52:26 -0400, "Ritter 197"
> <Ritter197@comcast.net> wrote:
>
>> Bill, I have printed it out and followed each step (probably for the 20th
>> time). I cannot send or receive.
>> I tried your settings too with Outgoing 465 and SSL checked. It does not
>> work.
>>
>> The error message cannot be copied with right mouse click but it says:
>> "Send test e-mail message: The server was found, but there was no response
>>from the server. Please verify that the port and SSL information is
>> correct."
>
> I'm not sure what else to say, short of either having someone you
> trust come over and setting it up or perhaps allowing someone you
> trust to remotely access your system to either set it up for you or at
> least to watch you do it. Two sets of eyes can be much better than
> one.
>
> Have you tried a simple Telnet connection to rule out things like
> firewalls or host file entries? For that matter, have you tried
> another email client, like Outlook Express? *shudder* Only for testing
> purposes, of course.
>
> One last random question, when you set up this account, did you select
> the type as POP3? I assume you're doing something fundamentally wrong,
> but I can't guess what it is.
>
You're aware that the test function doesn't work, and the best way to
check your settings is to send an email to yourself? Also, make sure you
do not check Use Secure Authentication.

Joel

Bill, thanks for responding.

Yes, I have set it also up as Windows Live Mail and Outlook Express at this
time. They both work.
I also have the same 2003 Outlook set up on my laptop, sitting directly next
to me and have compared every step of the entries. They all are correct.
Finally, I have disengaged the Trendmicro AV system and installed Avira AV
(same as on laptop) all to no avail. Finally, I have worked with computers
for years and am not computer illiterate, but of course can always learn
from others experiences.

I appreciate any other comment to get this hopefully solved. (Comcast on the
phone also said they can see nothing wrong as far as setup is concerned)

"Bill" <none@none.invalid> wrote in message
news:l04be4p1pqttr29a0laaffk3b6ud5nkkn6@4ax.com...
> On Thu, 2 Oct 2008 17:52:26 -0400, "Ritter 197"
> <Ritter197@comcast.net> wrote:
>
>>Bill, I have printed it out and followed each step (probably for the 20th
>>time). I cannot send or receive.
>>I tried your settings too with Outgoing 465 and SSL checked. It does not
>>work.
>>
>>The error message cannot be copied with right mouse click but it says:
>>"Send test e-mail message: The server was found, but there was no response
>>from the server. Please verify that the port and SSL information is
>>correct."
>
> I'm not sure what else to say, short of either having someone you
> trust come over and setting it up or perhaps allowing someone you
> trust to remotely access your system to either set it up for you or at
> least to watch you do it. Two sets of eyes can be much better than
> one.
>
> Have you tried a simple Telnet connection to rule out things like
> firewalls or host file entries? For that matter, have you tried
> another email client, like Outlook Express? *shudder* Only for testing
> purposes, of course.
>
> One last random question, when you set up this account, did you select
> the type as POP3? I assume you're doing something fundamentally wrong,
> but I can't guess what it is.
>
> --
> Bill